What is a "COCOON Brandstore" offering?
Our COCOON-brandstores are offering the full COCOON collection and are guaranteeing first-class advice and service. However it can happen that particular items, colors or sizes are currently not available at a certain store. If you are looking for a specific style just check with our team in the respective shop beforehand. If the item is not available we can order it short time and non-binding for you.
What are "COCOON retailers"?
Our COCOON retailers are selected specialists, offering a selection of our products, partly presented in a "shop-in-shop" system. Every COCOON retailer can order products out of the whole collection in short time and non-binding for you - depending on availability in our central warehouse.
Which methods of payment is COCOON offering?
You can pay via PayPal, Creditcard/Debitcard as well as via prepayment.
How are orders shipped?
We are mostly shipping with DPD parcel service at the moment. Shipments to certain countries (mostly outside the EU) are shipped with Austria Post.
I am not sure if my order was placed?
Please double check, whether you have a received a confirmation email with your order number. Please also check you spam-folder. If you cannot find any confirmation, possibly your order didn't reach us or an error occured during the ordering process. If you have completed your order properly, please contact our customer service.
What can I do, in case I don't like an item/ an item doesn't fit?
No problem, just return the item within 30 days after you have received the order. Simply place a new order. Please consider our regulations for Returns/Exchange.
How long can I retun/exchange the item?
You can return an item always 30 days after receipt of shipment.
I have completed my order, but want to buy additional items?
Generally your order is processed within 2 working days before it is handed over to our delivery partner. Please contact us - preferrably by phone - and we will try to add further items to your order if it was not already shipped.