Sometimes it happens: Whether you stumbled on your bike or while running, your damaged COCOON outfit can be repaired free of charge in the sense of sustainability and as a consolation, if this is still possible.
If the damage is too great and repair is no longer possible, we will replace your damaged garment with a 50% discount on the new item.
If the corresponding item is not available (any more), you can also redeem the discount on a comparable, current item.
To find out if your product can be treated as a crash replacement, please send us a service request to firstname.lastname@example.org.
Please let us know:
- your contact details and shipping address
- purchase date and location
- proof of purchase (if available)
- item name / size / color
- photos of the damaged product
- a brief report on what happened